Terms and Conditions

Last Updated: 12 September 2023

1. Introduction and Agreement to Terms

Welcome to Mercante Technologies. We are delighted to offer you our SaaS solution designed to enhance customer support experience, improve email sales campaigns, and streamline business operations. By accessing or using our services, you are entering into a binding contract with Mercante Technologies and agree to abide by these Terms and Conditions of Use (hereinafter referred to as the "Terms"). If you do not agree with any of these Terms, we kindly ask that you refrain from using our services.

2. Changes to the Terms

From time to time, we may update or modify these Terms to reflect changes in our services, user feedback, or legal regulations. We will make reasonable efforts to notify you of any significant changes. Your continued use of our services after such updates signifies your acceptance of the revised Terms.

3. Privacy and Data Protection

Your privacy is of utmost importance to us. We invite you to review our Privacy Policy, which elucidates how we collect, use, and safeguard your personal information.

4. Account Registration and Security

To fully benefit from our services, you may be required to create an account with Mercante Technologies. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and up-to-date. You are solely responsible for safeguarding your account and for any activities or actions under your account.

5. Access to and Use of Our Services

Upon your acceptance of these Terms and any applicable fees, Mercante Technologies grants you a limited, non-exclusive, and non-transferable license to access and use our services. Any unauthorized use or any breach of these Terms may result in the immediate termination of your access and use rights.

6. Handling and Use of Customer Data

We respect the integrity and confidentiality of your data. Our practices and procedures related to the collection, use, and protection of customer data are outlined in our Privacy Policy.

7. Payment Terms

For services that require payment, you agree to provide accurate billing information and to pay all fees timely. All financial transactions are governed by our Payment Policy.

8. Acceptable Use and Conduct

You are expected to use our services in a manner consistent with any and all applicable laws and regulations. Any misuse or malicious use of our services is strictly prohibited.

9. Feedback and Suggestions

We value and welcome feedback, comments, and suggestions for improvements to our services. By submitting feedback, you grant us the unrestricted right to use and incorporate such feedback without any compensation to you.

10. Ownership and Intellectual Property

While you retain all rights to the content you submit or share through our services, you grant Mercante Technologies a worldwide, royalty-free license to use, reproduce, and display such content to the extent necessary to provide our services.

11. Prohibitions and Enforcement

You agree not to engage in any activity that interferes with or disrupts our services. Mercante Technologies reserves the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and security issues, to the fullest extent of the law.

12. Copyright Compliance

Mercante Technologies respects the intellectual property rights of others and expects its users to do the same. We will respond to notices of alleged copyright infringement in accordance with applicable laws.

13. Disclaimers

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. Mercante Technologies does not guarantee that the services will always be available, uninterrupted, safe, or error-free.

14. Third-Party Links and Services

Our services may contain links to third-party websites or resources. We are not responsible for the content, products, or services on or available from those websites or resources.

15. Termination of Services

Mercante Technologies reserves the right to suspend or terminate your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

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168 Rhodeswell Road, London, England, E14 7TL
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